01 / Answer the record
What happened to the $3,039 in this record?
Your three historical requests are $1,282, $715 and $1,042, totalling $3,039, which I state I paid. Provide an itemised statement of receipts, allocation and any refund. Keep the new $485 request separate and explain how it relates to the ticket purchase I made myself.
I also paid €1,060.98 directly for the replacement companion’s return flights. You confirmed she did not board the outbound flight. Explain your proposed resolution for that separate expense. This direct purchase is outside the $3,039 agency subtotal and is distinct from your $947 airfare quote and $485 request.
02 / Answer the record
A transfer received. Which tickets were cancelled?
On 11 May 2024, you acknowledged a money transfer and announced that the airfare booking had automatically been cancelled. Identify the tickets concerned, the relevant conditions and any amount retained or recovered. Private passenger information can be kept out of any public response.
I received no service during that holiday. Explain what use was made of the money after the announced cancellation.
03 / Answer the record
Which decision was missing from my instructions?
My messages specified no additional transportation costs, conditions for replacement availability, a fallback to the original arrangements and limited connectivity. You later said you had not received my exact answer in time.
Identify the exact point that remained unresolved, the deadline communicated to me and the correspondence supporting your explanation. I dispute the implication that I left you without instructions.
04 / Answer the record
How did the earlier compensation become a used deposit?
In July 2024 you wrote that further payment for model services would not be necessary. In August 2026 you described compensation as discounts rather than a full deposit reimbursement. The new order included US$800 for services. The later October message described the past deposit as fully used.
Explain the scope of the original future-service offer, the agreement applied to the 2026 order and the itemised allocation of the earlier deposit. The record shows your changing descriptions; the contractual justification remains to be supplied.
05 / Answer the record
You confirmed the missed flight. What remedy follows?
Your continuation says the passenger could not board on 11 October, describes failed airport check-in and acknowledges the original data errors. Your view is that you did not control the independently purchased ticket.
Provide the dated sequence, any airline explanation and the practical or financial remedy you propose. Personal identifiers can remain excluded from a public reply.
06 / Answer the record
Why did you supply an incorrect surname before my purchase?
You proposed direct purchase and supplied the passenger information. I confirmed the requested booking. You then admitted a passport-series error and later an incorrect surname. Who verified the information before sending it, and when was the surname discrepancy identified?
You say the reservation was outside your control. Explain what assistance you provided to correct the information and supply the airline’s actual response, if one exists. The exact diagnosis of the reported error remains missing.
07 / Answer the record
What concrete resolution are you offering?
State what you can deliver, on which dates and with what final financial conditions. Where delivery fails, provide a reasoned financial account and your proposed settlement. A future-service offer must be identified as such, rather than recorded as a completed stay or a cash refund.
A relevant documented reply or a resolution can be added to this record with its date. The chronology will also need updating if the situation changes after the stated cut-off.
08 / Answer the record
Which written message records a cancellation request from me?
You interpret a lack of confirmation as my refusal and cancellation. I immediately reply that I remain willing to meet the companion and ask you not to interpret my position as a cancellation request. I then request the exact new transport price.
Clarify the actual status of the booking and the exact conditions you require, with an itemised amount. The published record includes both your position and my objection.
09 / Answer the record
How are the five-day offer and the reduced stay reflected?
I ask how the 2024 five-day compensation was applied and how the shorter remaining stay affects your calculation. You acknowledge the original five full days but deny responsibility for shortening the booking.
Provide the financial treatment you propose, distinguishing past compensation, the current service price and new transport costs. No agreed prorated credit is inferred from my request.
QUESTIONS ABOUT THIS RECORD
A few more details.
Has the agency already answered this public page?
This publication does not claim a response to this page. It reproduces relevant positions from the existing private correspondence. Any later response needs its own date and source.
What would change the customer’s assessment?
An itemised financial account, records authenticating the arrangements, an actual service or a documented settlement would add materially relevant information. Any supported correction should be included.
11 October flight missed according to the agency. On 12 October, its cancellation interpretation is expressly disputed; the last supplied email asks for the new transport price. No later reply, meeting or refund is documented.