01 / 12 October
11 October: the agency confirms the missed departure
The first new reply states that the companion did not board the Eurowings flight. It reports the same passenger-data problem at the airport counter and repeats its acknowledgement of the incorrect surname and passport series originally supplied.
The agency says it arranged a hotel after the failed departure. It presents that cost and the previous transfer as losses of its own. These costs are its account; no independent receipts are supplied.
02 / 12 October
Its position: the booking was independently purchased
The agency expressly refuses responsibility for the failed reservation and resulting missed flight. It says it could not amend the ticket and could not reach me during the critical period before departure.
My criticism concerns the information it supplied before purchase and the organisation afterwards. I also explain that I was asleep during the night. Both positions remain visible, without inventing the airline’s technical or financial decision.
03 / 12 October
My position changes from no further costs to contribution after arrival
After the missed flight, I initially demand that any new solution be fully financed by the agency and confirm that I leave Tenerife on 15 October. I announce an intended public account and say concrete results can change my assessment.
I then again offer a reasonable contribution only after an actual arrival, while refusing another advance. I report more than $4,000 overall and four expected companions across two bookings, with no meeting. This progression is retained rather than presenting an unchanging absolute refusal.
Financial clarification added on 12 October: that overall statement covers $3,039 paid to the agency plus €1,060.98 for the return flights I bought directly. The amounts are retained in their original currencies.
04 / 12 October
Another transport payment, with the exact amount to follow
The agency says the exact new airfare amount will come from its specialists only after my confirmation. It requires transport to be confirmed and paid for immediately to continue on 12 October. The copied text contains no new price.
It first refers to a return on 12 October in the morning, then in the afternoon, and later to availability only until later that day. These are changing time descriptions in its own emails; the actual journey back is not independently established.
05 / 12 October
The earlier five days and the shorter remaining stay
I ask how the compensation of five days offered after 2024 was reflected in the new arrangements. I also argue that a 12 October arrival would leave three days before my 15 October departure and ask that the value of two lost days be considered toward the new transport costs.
The agency explicitly acknowledges the original five full days but rejects responsibility for shortening the booking. No agreed adjustment, daily rate credit or refund follows in the supplied record.
06 / 12 October
The agency criticises my emails and responds about its reputation
The agency describes my messages as long, repetitive and ultimatum-like, and attributes their style to an AI assistant. It says this consumes time needed for a solution. Its comments are reproduced as its position, not a separate finding about writing tools.
It says I am free to express my experience, while warning against inaccurate, misleading or one-sided public statements and reserving the right to protect its reputation. My intention to publish and its objection are both part of the correspondence. The source does not establish that it saw this website.
07 / 12 October
Closure and withdrawal of exceptional arrangements announced
The agency says the booking will be fully concluded and exceptional compensation and additional arrangements withdrawn if it does not receive a timely decision and transport payment. It later repeats that the booking will close on 12 October if its conditions are not accepted.
This documents the conditions it states. It does not provide an itemised settlement of previous funds or an explicit cash-refund transaction.
08 / 12 October
“Your refusal.” My written objection follows.
The agency says it has not received confirmation and interprets that as refusal of the meeting and cancellation of the order. I respond that I am still willing to meet the companion and ask it explicitly not to interpret my position as a cancellation request.
The two messages establish a dispute over that interpretation. The source does not show an accepted cancellation by me, nor an agreement by the agency to reopen or proceed under my conditions.
09 / 12 October
12 October, 06:51 displayed: I still ask for the exact price
The last supplied email asks for the exact additional cost of organising travel to Tenerife that day. A duplicate at the end shows 06:51 on 12 October; no time zone is provided.
11 October flight missed according to the agency. On 12 October, its cancellation interpretation is expressly disputed; the last supplied email asks for the new transport price. No later reply, meeting or refund is documented.
QUESTIONS ABOUT THIS RECORD
A few more details.
Did I ask the agency to cancel?
The agency interprets the lack of confirmation as my refusal and cancellation. My subsequent reply expressly says I am still willing to meet the companion and asks it not to treat my position as a cancellation request. The last supplied message asks for the exact additional transport price.
Are the $485 or the new 12 October transport costs paid?
No such payment is established by the supplied emails. The new transport price is not specified. The agency says its specialists will provide the exact amount after confirmation; I ask for it in my final email.
What happened to the five-day booking?
The agency acknowledges the original five full days and disputes responsibility for the shorter remaining stay. I argue that two days can no longer be supplied if arrival occurs on 12 October before my 15 October departure, and ask that their value and the 2024 compensation be considered. No agreed adjustment or refund amount is supplied.
Is an agreement or refund documented after the final email?
The supplied continuation ends with the price request. No later answer, fresh payment, meeting, reopening or refund is included.
11 October flight missed according to the agency. On 12 October, its cancellation interpretation is expressly disputed; the last supplied email asks for the new transport price. No later reply, meeting or refund is documented.