01 / Flights & identity
Before purchase: a $485 request and a proposed alternative
The agency announces a replacement for 11–15 October and requests $485 after its claimed reductions. I offer the amount after an actual meeting, but it insists funding must be completed before the morning flight. It then offers to provide passport details so I can buy the flights myself.
02 / Flights & identity
The agency’s selected flights, booked by the customer
The agency supplies passenger information and insists that I buy exactly the selected tickets. I confirm having booked those flights as instructed and sent the confirmation. The agency then acknowledges receiving the booking file. Passenger names and booking codes remain private.
Both parties’ messages support the direct-purchase sequence. The customer later specifies paying €1,060.98 for the return flights (E40). The actual receipt and passenger identifiers remain private. The agency’s later non-boarding confirmation is presented separately.
03 / Flights & identity
First the passport series. Then the surname as well.
After my purchase confirmation, the agency apologises for inaccurate information and initially identifies a passport-series error. It says it needs the manager, who alone accesses its database, to obtain verified data within two hours.
Its later message expressly acknowledges both an incorrect passport series and surname. My criticism concerns the information supplied before I committed money and the handling of the correction. The source does not establish whether the error was deliberate.
04 / Flights & identity
A reported online error without an airline diagnosis
I explain that no passport number was requested when I bought the flights. The agency acknowledges this and first lists hypothetical check-in issues. Later it reports that an actual Eurowings error occurred. It also says it should not assume the exact cause without airline confirmation.
I suggest the airport counter as an alternative, and the agency says it passed those instructions on. It later mentions my message at 05:56 and a scheduled 06:10 departure. These times are its own account, without a stated time zone; they do not prove what happened at the counter.
05 / Flights & identity
The agency invokes the independent booking
The agency says it cannot be held responsible for money spent on the tickets and could not issue, modify or control the independently bought reservation. It also says I was unavailable during part of the pre-departure period and that its manager had already advised the companion to go to the counter. These are its explanations.
My question remains direct: after proposing that option and supplying an incorrect surname, what did it actually do to help correct the booking? I ask for dated information and the airline’s response, rather than infer the technical cause or the final outcome.
06 / Flights & identity
After my landing question, the agency confirms the missed flight
The earlier export ended with my report of a tracked landing and my question about whether the companion was aboard. The new continuation answers that point: the agency explicitly says she could not board, including after trying the airport counter.
It links failed check-in to incorrect passenger information, says it paid for a hotel afterwards and maintains its lack of control over the independently purchased reservation. These are attributed statements; the source does not include the airline’s own report or independent evidence of the hotel costs.
07 / Flights & identity
€1,060.98 in return flights, outside the agency subtotal
The $3,039 concerns payments to the agency. I also paid €1,060.98 directly for the replacement companion’s return flights. My reference to “more than $4,000” covers those two expenses together. The site preserves their original currencies and does not invent a USD conversion rate.
The agency requires transport to be financed again for 12 October and says the new exact price will follow confirmation. The final email in the file asks for that price. No new payment is recorded.
QUESTIONS ABOUT THIS RECORD
A few more details.
Did I enter the wrong passport number during booking?
I state that no passport number was requested, and the agency acknowledges this. The separately acknowledged surname error remains relevant to the record. No airline diagnosis is provided.
Is there proof that the passport was fake?
The emails acknowledge inaccurate passport information. The source does not contain a verified physical passport or establish forgery. The public account does not make that claim.
Is there proof that the flight was missed?
Yes: the new continuation contains the agency’s explicit written confirmation that she did not board. It describes failed airport check-in and blames incorrect passenger data. The independent airline finding is still absent.
11 October flight missed according to the agency. On 12 October, its cancellation interpretation is expressly disputed; the last supplied email asks for the new transport price. No later reply, meeting or refund is documented.